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Carers’ Information

A carer is someone who looks after a relative, partner or a friend who cannot manage at home without help due to a disability or illness or because they are elderly or frail.

Consent forms are available for carers to obtain permission to speak to doctors regarding the cared for person. They are available from Reception or you can download one here

Care Coordinator

Sarah Davey, who works part time for the practice, can make contact or visit to discuss any help that you might need. This might be medical aids or social needs. Sarah has a wealth of knowledge in this area and can refer you to various organisations or sectors.

Planned Operations

If either the carer or the cared for person has an impending operation Sarah may be able to advise on some extra help.

Flexible Appointments

We aim to offer flexible appointment for both the carer and the cared for patient wherever possible. Please make the receptionist aware at the time of booking. We write to our carers to offer a priority invitation to our first flu clinic each year.

Carers’ Clinics and Nurse Check Up

We hold Carers’ Clinics in the practice twice a year. We send personal invitations to our carers for these events. Our nurse is on hand to have a chat and offer a check up and you will be referred to a doctor if necessary. These clinics are attended by an advisor from Carer Support Wiltshire who can answer any questions and signpost to any agencies or pathways that might be of help.

Receptionist Training and Awards

Our receptionists receive training every year form Carer Support Wiltshire. They are trained to identify carers, to promote our in-house register and issue welcome packs. We are fully compliant with the Accessible Information Standard. Our work with carers has earned us the Gold Standard Plus Award for the last three years. We have dedicated members of staff who look after our Carers’ Register.

Feedback and Listening

We send questionnaires to our carers asking for feedback and suggestions for improvement which we endeavour to act upon.

Useful links:

http://www.nhs.uk/conditions/social-care-and-support-guide/Pages/what-is-social-care.aspx

www.carersinwiltshire.co.uk

For young carers:

www.babble.carers.org

www.spurgeonsyc.org

www.matter.carers.org

Young Carers' Cafe



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