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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form

Things occasionally go wrong; when they do we need to know to ensure we can put the situation right. This practice follows the NHS complaints procedure when dealing with complaints.

A copy of our practice complaints procedure is available at reception.

You may also comment on the service direct to the practice manager, who will follow up any concerns appropriately.

If you feel your issue is still unresolved, please contact the NHS Commissioning Board (also known as NHS England) at: nhscommissioningboard@hscic.gov.uk or by telephone on 0300 311 2233.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Named GP for Every Patient

All patients including children have been assigned a named, accountable GP.

You will still be able to see any GP at the practice and not only your named GP.

The named GP will:

  • Take the lead responsibility for ensuring that all appropriate services required from the GP practice are provided.
  • Where required, they will use their professional judgement to work with relevant health and social care professionals to deliver a care package that meets the patient’s needs.
  • Ensure physical and psychological needs are recognised and responded to by the relevant clinicians in the practice.

We will be informing patients of their named GP during the year by various methods or you can contact the practice if you wish to know who your named GP is.

If you have a preference for your named GP please let us know and we will make every effort to accommodate this request.



 
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