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Friends & Family Test (FFT) Results

Take the Friends and Family Test


Patients were asked “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”. This helps us to understand what we are doing right and what we can improve.

Last month patients told us:

EXTREMELY LIKELY

LIKELY

NEITHER LIKELY OR UNLIKELY

UNLIKELY

EXTREMELY UNLIKELY

DON’T KNOW

36

5

1

2

1

Patients are also asked "What would have made your visit better?".  Some of the comments made:

"It could not have been better. Dr Heath very helpful and nurse was brilliant."

"Lovely in all the ways!! Nothing to change, after 5 years of being your patient always happy, grateful and proud of you all (reception, Nurses and Doctors)."

"Nothing: as ever everything is perfect - helpful reception staff on phone, excellent advice from doctor."

"Hand gel by the check-in screen! I say this every time - it is disappointing this has not been implemented!"

We have previously replied to this comment but, as a reminder, if we provided hand gel at the check-in screen we would also need to provide it for every single door in the building - both sides - as well as other shared surfaces, eg the reception desk, bannisters and pens which makes it impractical. It is feasible to carry a small, personal supply of hand gel which may help with this issue.

Did you Know?

You can now access the internet via our free wifi which is available in both waiting rooms.  Follow the instructions on the posters - once you have registered, your device will connect automatically on future visits.

 

 



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