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Friends & Family Test (FFT) Results

Take the Friends and Family Test


Patients were asked “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”. This helps us to understand what we are doing right and what we can improve.

Last month patients told us:

EXTREMELY LIKELY

LIKELY

NEITHER LIKELY OR UNLIKELY

UNLIKELY

EXTREMELY UNLIKELY

DON’T KNOW

10

3

1

1

Patients are also asked "What would have made your visit better?".  Some of the comments made:

"What made my experience better was Sarah Rumsby, the nurse. She made me fully at ease and I can now say I feel more comfortable and likely to attend future visits."

"Shouldn't have to tell the receptionist what is wrong with me."

 



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