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Friends & Family Test (FFT) Results

Take the Friends and Family Test


Patients were asked “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”. This helps us to understand what we are doing right and what we can improve.

Last month patients told us:

EXTREMELY LIKELY

LIKELY

NEITHER LIKELY OR UNLIKELY

UNLIKELY

EXTREMELY UNLIKELY

DON’T KNOW

22

5

1

2

2

Patients are also asked "What would have made your visit better?".  Some of the comments made:

"Nothing. I'm very pleased with the care I am getting. Couldn't be better!"

"Excellent today! Delighted to have an appointment so quickly. I hope the pressure on GPs will ease."

"Always a positive visit."

"Nothing! Brilliant staff, so friendly."

"Access outside of normal working hours. For instance I work in Bristol and a colleague of mine regularly has a blood test appointment at 7.30am."

You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and on some Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact Reception during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

 



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