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Friends & Family Test (FFT) Results

Take the Friends and Family Test

Patients were asked “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”. This helps us to understand what we are doing right and what we can improve.

Last month patients told us:













Patients are also asked "What would have made your visit better?".  Some of the comments made:

"Positive when ringing to request a call back and have been treated extremely courteously and efficiently."

"Phone staff are lovely and so helpful."

You told us:

"Always trying to be put off seeing doctors by reception staff."

Please remember that the receptionists are only carrying out the doctors' instructions in order for you to be seen by the most appropriate clinician. This is often not a doctor but one of the other clinicians who make up the team at the surgery. For example it may be more appropriate to be seen by our Physiotherapist or our Mental Health Practitioner or a Nurse or Health Care Assistant. Seeing a specialist clinician means you have more appropriate treatment sooner. It also means that there will be more appointments available for patients who do need to see a doctor.

"When checking in with the screen there's way too much information which is difficult to quickly sift your way through - the most important information is the smallest part at the bottom - difficult to find quickly."

Thank you for your feedback, we have looked at the information on the screen and agree with you so we have changed it to make it easier to read.  The screen will now tell you that your arrival has been recorded, who your appointment is with and which waiting room you should sit in.  It also lets you know how many appointments are before yours.  We hope you find it clearer and easier to use.

We often have comments about appointments being late.  If your clinician is running late please bear in mind the variety of reasons for this:

  • The appointment time is 10 minutes which includes calling the patient in, carrying out the consultation and examination and writing up the notes before seeing the next patient.  Patients who have more than one problem they would like deal with are encouraged to book a double appointment.
  • The clinician may have had to deal with an unexpected emergency.
  • A particularly unwell patient may need extra time to discuss their condition or diagnosis.
  • The clinician is not able to see another family member during a consultation as this leads to delays. Please book a separate appointment for each person.

We are sorry if you are kept waiting but please be patient. Remember that it may be you or a family member needing extra time on another occasion.

Did you Know?

You can now access the internet via our free wifi which is available in both waiting rooms.  Follow the instructions on the posters - once you have registered, your device will connect automatically on future visits.



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