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Friends & Family Test (FFT) Results

Take the Friends and Family Test

Patients were asked “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”. This helps us to understand what we are doing right and what we can improve.

Last month patients told us:













Patients are also asked "What would have made your visit better?".  Some of the comments made:

"There is nothing you can change. The Lodge surgery team are amazing! Thank you."

"Cannot think how you could improve, everything went smoothly and I was kept fully informed."

"There is nothing I would change.  I have never had any problems with your lovely staff and doctors . . . as a regular visitor!!"

"No changes required from my recent experiences. I am realistic enough to accept that appointment times can be influenced by the progress of those preceding."

"In my opinion you run a good operation."

You told us:

"Shorter waiting times for a routine appointment."

The GPs are aware of this national issue and acknowledge that winter always brings greater demand for appointments.  Three extra weekly GP sessions have been introduced to help and all rooms in the practice are now running at full capacity all day every day.

"To get my medication every month without filling in prescription requests."

Patients are encouraged to register for online services so that you can request repeat prescriptions at the touch of a button. If you have not yet registered just take photo ID to Reception and ask them for online login details.  You will be given a sheet with a login and password (which you change when you first log in) and you will then be able to book and cancel appointments and request repeat prescriptions without having to come into the surgery.

"Early evening phone calls with GP even just one evening a week."

We do offer evening telephone consultations with Dr O'Driscoll and Dr Heath usually twice a week.  If you would particularly like a telephone consultation please let the receptionist know and this can be booked for you.

We often have comments about appointments being late.  If your clinician is running late please bear in mind the variety of possible reasons for this:

  • The appointment time is 10 minutes which includes calling the patient in, carrying out the consultation and examination and writing up the notes before seeing the next patient.  Patients who have more than one problem they would like dealt with are encouraged to book a double appointment.
  • The clinician may have had to deal with an unexpected emergency.
  • A particularly unwell patient may need extra time to discuss their condition or diagnosis.
  • The clinician is not able to see another family member during a consultation as this leads to delays. Please book a separate appointment for each person.

We are sorry if you are kept waiting but please be patient. Remember that it may be you or a family member needing extra time on another occasion.

Did you Know?

You can now access the internet via our free wifi which is available in both waiting rooms.  Follow the instructions on the posters - once you have registered, your device will connect automatically on future visits.



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