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Friends & Family Test (FFT) Results

Take the Friends and Family Test

Patients were asked “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”. This helps us to understand what we are doing right and what we can improve.

Last month patients told us:













Patients are also asked "What would have made your visit better?".  Some of the comments made:

"Fantastic responsive service. Excellent and highly skilled physio Emily, thank you very much."

"Excellent service, would highly recommend."

"I'm very happy with the care I've received by all members of the Lodge Surgery."

"Very happy with my care and treatment."

"Great environment that has a family feel, well done everyone."

You told us:

"Always trying to be put off seeing doctors by reception staff."

Please remember that the receptionists are only carrying out the doctors' instructions in order for you to be seen by the most appropriate clinician. This is often not a doctor but one of the other clinicians who make up the team at the surgery. For example it may be more appropriate to be seen by our Physiotherapist or our Mental Health Practitioner or a Nurse or Health Care Assistant. Seeing a specialist clinician means you have more appropriate treatment sooner. It also means that there will be more appointments available for patients who do need to see a doctor.

"Make using online simpler. I've never once been successful using it!"

If you have any problems using any of our online services please do let us know so that we can help you.  We do have someone available who will be happy to assist - please let Reception know and they will ask our IT person to contact you.

We often have comments about appointments being late.  If your clinician is running late please bear in mind the variety of possible reasons for this:

  • The appointment time is 10 minutes which includes calling the patient in, carrying out the consultation and examination and writing up the notes before seeing the next patient.  Patients who have more than one problem they would like dealt with are encouraged to book a double appointment.
  • The clinician may have had to deal with an unexpected emergency.
  • A particularly unwell patient may need extra time to discuss their condition or diagnosis.
  • The clinician is not able to see another family member during a consultation as this leads to delays. Please book a separate appointment for each person.

We are sorry if you are kept waiting but please be patient. Remember that it may be you or a family member needing extra time on another occasion.

Did you Know?

You can now access the internet via our free wifi which is available in both waiting rooms.  Follow the instructions on the posters - once you have registered, your device will connect automatically on future visits.



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