Flu Clinic Cancellation

Due to unforeseen freight issues, we have been informed by our supplier that no flu vaccinations for patients aged 65 and over will be delivered in the next 2 weeks, therefore, we have to cancel all appointments.
If you have are 65 and over and have booked an appointment for the 25th, this will now no longer go ahead.
We have been told we will get 7 days notice regarding when we can expect a delivery. Please accept our apologies for this but it is outside of our control and is affecting lots of practices throughout the country.
Please be advised that as soon as we have a delivery date, we will be in contact with those patients that are eligible for a Flu Vaccination.
Please be advised that the clinics for patients aged under 65 will currently still go ahead on this date as these vaccinations are received from a different supplier.
Thank you for your understanding.

Domestic Abuse Helpline

People wanting to report domestic abuse will now be able to access a new out of hours number.

Wiltshire Council will be operating a dedicated line from 5pm weekdays and at weekends for people who want to report concerns or seek help.The new dedicated out of hours line is 01225 712880.

During the week Splitz provides a support service on behalf of Wiltshire Council. The charity supports victims of domestic abuse and sexual violence as well as children and young people impacted by domestic abuse. It carries out interventions to support perpetrators and provide safe accommodation for victims and their children.

For help Monday to Friday between 9am and 5 pm please call 01225 775276.

In an emergency call 999.

Splitz Support Service - Home

Blood Tests

Due to a national shortage of blood sample bottles, we are only able to take urgent bloods until further notice so that we can prioritise blood tests for those such as cancer patients.
We are following national guidance which has been issued in response to the shortage. Reception are unable to book blood tests appointments and we may be in touch to cancel some appointments that are already booked in.
Please be assured that we will contact patients to rebook as soon as the supply chain is reinstated.

Surgery Restrictions

During the Covid pandemic at Lodge Surgery we have strived to keep the surgery as safe as possible for everyone. We request that patients continue to wear a face mask, socially distance and use hand sanitiser in the surgery. We appreciate that this may be frustrating, however, there may be patients in the building who are sick and vulnerable, and some who may not have been vaccinated.
The staff will continue to wear masks when seeing patients and in patient areas.
If, following explanation, a patient declines to wear a mask, they will be instructed to wait outside the building until their appointment time and will be escorted from there to the clinical room and then straight back out afterwards. Patients that are exempt are still able to attend their appointments in the usual manner.
It is vitally important to remember that Covid has not been eradicated, if you or a member of your household has Covid symptoms; a high temperature, a new, continuous cough or you’ve lost your sense of smell or taste or it’s changed, please DO NOT ATTEND the surgery but do get a PCR Covid test at

Support for New Carers

Carers Support Wiltshire have a new webpage designed specifically for new carers that can be accessed using the link below.
This also contains a new Carers Guide which covers a broad range of subjects including getting help and support, money matters, work and education, managing someone’s
affairs and planning for the future and a directory of useful contacts.

Covid-19 Vaccination Proof

The NHS app has been improved to allow patients to use it as proof of their Covid-19 vaccination status if required.  Vaccination status is now available to view in the app.  NHS England recommend downloading the free app and registering before booking international travel.

For patients who do not use a smartphone or tablet please call the NHS Helpline on 119 and request a paper vaccination statement (at least 5 days after receiving the second dose). Letters should be received within 5 working days.

Please do not request a paper statement from the surgery as we are unable to provide them.

For technical support with the  NHS app please visit: Technical issues with the NHS App - NHS App help and support - NHS (

Beware Scams

Sadly we are aware of several COVID-19 related scams.

Be wary of people offering or selling the following:

  • Virus testing kits – these are offered by the NHS free of charge
  • Products that claim to protect you from vaccine side effects - use your usual pain relief, if needed
  • Shopping services that take your money upfront – while there are groups of volunteers who are offering to do shopping for those who are self-isolating, they are a small number of people who may collect this money and not return
  • Home cleaning services – the council do not need to enter your house to deep clean the property

Be wary of emails, texts, telephone calls and messages via social media that offer refunds on taxes or bills and ask for your bank details. Remember that your bank will never ask for your bank details over the phone or over email.

There have also been recent reports of mobile phone apps which claim to provide updates on the virus but can instead lock your device and demand a ransom for access. Stick to trusted sources such as and, as well as trusted news websites, for updates.

Top tips to avoid becoming the victim of a scam:

  • Be sceptical – don’t be afraid to hang up or shut the door if something doesn’t feel right
  • Take your time – don’t feel rushed or pressurised into making a decision
  • Check with your family or friends if you’re unsure whether something is genuine
  • Only make purchases from trusted retailers
  • Protect your financial information – don’t give your bank card or PIN number to a stranger and remember that the police will never ask for your bank details over the phone

You can report a scam at

Organ Donor Register Changes

Organ donation law in England has changed. For information, facts about common misconceptions around organ donation and funeral arrangements, faith and beliefs, visit Home - NHS Organ Donation.

You can also learn more about the different types of donation, find information and support to help you decide whether you wish to donate and register your decision.

One You

From whipping up tasty meals to finding easy ways to exercise and quit smoking, the NHS has apps and tools to help you take control of your health. Plus, find the free apps recommended to help you stress less, handle anxiety and lift your mood.

Visit Apps | One You ( for information about the apps and for online quizzes, tests and tools.