Appointments

Opening Hours

Opening Hours

We are open from 8.30am to 6.30pm Monday to Friday.  Our telephone lines operate from 8am to 6.30pm.

01249 479 809

The Call I Just Took

You don’t know what happened on the call they just took…
 
Receptionists are not just admin staff - they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the clinical team, and without them there is no access. 
 
Sadly, a recent survey revealed that 80% of 432 respondents said that their reception teams suffer abuse on the telephone on a daily basis.
 
Due to the emotional toll and constant abuse, the NHS is rapidly losing skilled staff. A campaign has been launched by the Institute of General Practice Management that calls for compassion and patience for receptionists.
 
We encourage our patients to watch this video to help understand the role and variety of calls we get.

Appointments System

Urgent Care

Our Duty Team manages our urgent care every morning.  To access this service patients are required to ring the surgery between 8:00am and 10:00am each day.

A clinician will return your call and, if an examination is deemed necessary, a face-to-face appointment will be made with the most appropriate clinician. 

Please be aware that for non-urgent, ongoing or long-standing problems you will be booked into the next available routine appointment.

 

Routine Appointments

If you need to speak to your GP on a non-urgent or routine matter please ring the surgery on 01249 479809. Your details will be taken and given to the GP requested for them to ring you when they are next available.  The receptionist will inform you when you can expect a call back or they may ask you to ring in on another day.

Diary

Not Registered for Online Services?

It is important that you inform us as soon as possible if you are unable to attend your appointment so that it can be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

There are many easy ways to cancel:

  • Via your online services account.
  • Via the NHS App.
  • Complete the appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 working hours in advance.
  • Email enquiries.lodgesurgery@nhs.net
  • Call us on 01249 479809, 24 hours a day.

 

Cancel Appointment

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early on the day as possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Page last reviewed: 27 June 2025
Page created: 26 February 2021