Caring For Our Carers

Lodge Surgery recognises the hard work and dedication of our patients who are carers. The Practice has been accredited the Platinum Award for our efforts to recognise and assist carers. Our Carers Lead is Lisa Sandford and Deputy Lead is Sue Vickers.

A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. Carers may even be juggling paid work with their unpaid caring responsibilities at home. The term carer should not be confused with a care worker or care assistant, who receives payment for looking after someone.

If you are a Lodge patient and care for someone else you will benefit from joining our Carers' Register and benefit from carers' clinics which are supported by a Practice Nurse and a member of Carer Support Wiltshire.  The practice works closely with Carer Support Wiltshire to ensure that patients are provided with the help and support that they need in order to stay healthy and able to carry on with their important work.

Carer Support Wiltshire aims to identify and help as many Carers as possible living in Wiltshire.  They provide free information, support, advice and opportunities for adult Carers who look after a relative, friend or neighbour regardless of the disability, illness or age of the person being cared for.

Carers have different needs and centres can assist you in information regarding health issues, entitlements, mobility, grants for holidays, equipment and support.  We can refer you directly to Carer Support Wiltshire but you do not necessarily need a referral to access services.  For more information about Carer Support Wiltshire please see their website Carer Support Wiltshire | Supporting unpaid carers in Wiltshire.

Carer Support Wiltshire

Call Carer Support Wiltshire on 0800 181 4118 (freephone)



If you are a carer please complete the form so that we can include you in our register.  Once you are added we can support you in your busy life as a carer, which can affect your physical and mental health.

We can also try and be flexible when offering you appointments as we will know about and understand your commitments. 

Our Care Co-ordinator

Did you know we have a Care Co-ordinator who can help you?  Our friendly Care Co-ordinator, works with individuals, families and carers to help signpost you to a large number of social and voluntary agencies for help.  She works closely with our GPs, community team, social services and hospitals to coordinate patient care and will keep patients and their families informed of progress.  If you feel she can help you please call the surgery and we will pass your information on to her.

Carer Support Hospital Liaison Service

A new service has been launched to assist Carers of someone who is currently a hospital inpatient and to relieve the pressure on hospital staff.  This service can:

  • act as a point of contact for carers rather than the ward nurse
  • provide information about support and resourses for carers
  • signpost carers to other sources of information and support
  • provide training and support to help with discharge

Please call the Carers Hotline on 0800 368 7579 or email

Carers can also contact the Hospital Liaison Team

by email: or via their website:


Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999


Future Planning for Carers

If you need help considering future care plans for yourself or someone you care for, Carer Support Wiltshire has useful resources available on their website.


NHS Links

There is a wealth of information on the NHS website about carers and caring. Below are some links into the site that we hope you will find useful.

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

  • Benefits for carers

    Directing carers to the benefits that can help them in their caring role

  • Benefits for the under-65s

    Advice and information on helping the person you look after get the benefits that they are entitled to.

    Benefits for the over-65s

    Advice and information on financial support for older people with a disability or illness.

  • Carer's Assessment

    How your benefits maybe affected after the death of the person you look after and what happens to their benefits

  • Other benefits

    Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring